Frequently Asked Questions
Everything you need to know about your EditStock experience.
What kind of quality checks do your electronics undergo?
Every product at EditStock undergoes a rigorous 20-point inspection process by our certified technicians to ensure all hardware and software components meet industry standards before shipping.
How long does shipping take for high-value equipment?
Standard shipping typically takes 3-5 business days. For high-value electronics, we provide complimentary insured shipping with signature confirmation to ensure your gear arrives safely.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item has been opened, it must be returned with all original packaging, cables, and accessories to be eligible for a full refund.
Do the products come with a manufacturer warranty?
Yes, all new products include the full manufacturer's warranty. Additionally, EditStock offers an optional extended protection plan that covers accidental damage and technical support.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options through Affirm for larger equipment purchases.
Can I track my order in real-time?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to our live tracking portal to monitor your shipment's progress.